At Premium Host Punta (“PHPunta”) we value the privacy of those who interact with our website, booking engine, forms, support channels and services. This Privacy Policy describes how we collect, use, store, share and protect the personal data of guests, potential guests, owners, potential owners and other users connected to our activity.
Our goal is to process personal data in a transparent, lawful, proportionate and secure manner, within the framework of applicable regulations and the actual needs of our short-term rental operations, property management, marketing, customer service and administration.
The controller of the personal data collected through this site is Premium Host Punta / PHPunta.
This policy applies to the personal data that PHPunta may process regarding:
Depending on the nature of the interaction, PHPunta may collect and process categories of data such as:
a. Identification data
First and last name, ID, nationality, date of birth, signature, image of the ID when necessary, and other data reasonably necessary to identify the user or lead guest.
b. Contact data
Email, phone, WhatsApp, address, city, country of residence or other contact data provided by the user.
c. Booking and stay data
Check-in and check-out dates, property consulted or booked, number of guests, preferences, booking history, incidents, extraordinary consumption, operational observations and data necessary for accommodation management.
d. Transactional data
Information related to payments, collection status, refunds, guarantees, payment methods and data associated with commercial operations, without prejudice to the fact that sensitive financial information may be processed directly by specialized third parties.
e. Commercial and acquisition data
Information provided in consultation forms, appraisals, property acquisition, commercial requests, advertising campaigns, sales conversations and commercial follow-up.
f. Navigation data
IP address, device identifiers, browser, operating system, language, pages visited, browsing time, traffic source, cookies and interaction events.
g. Data derived from communications
Content of messages, emails, chats, calls, audios, forms or any communication held with PHPunta through physical or digital channels.
Personal data may be obtained:
PHPunta processes personal data for one or several of the following purposes:
a. Manage inquiries and requests
Respond to messages, availability requests, general inquiries, commercial requirements and information requests.
b. Manage bookings and stays
Process booking requests, confirm operations, verify identity, coordinate check-ins and check-outs, handle incidents, provide support and execute all operational actions related to the stay.
c. Manage the relationship with owners and potential owners
Handle inquiries about property management, evaluate acquisition opportunities, send proposals, coordinate visits, perform commercial follow-ups and manage the contractual or operational relationship.
d. Manage payments, collections and guarantees
Record payments, reconciliations, charges, refunds, guarantees, extraordinary charges or any administrative aspect linked to an operation.
e. Improve the site and services
Analyze browsing behavior, detect usability, performance, content, commercial offering and user experience improvements.
f. Send commercial communications
Send news, promotions, launches, opportunities, informational or commercial content and remarketing actions, always in accordance with applicable regulations and user preferences.
g. Comply with legal obligations and defend rights
Comply with legal, regulatory, fiscal, accounting, contractual and security requirements, as well as prevent fraud, manage claims and exercise or defend rights of PHPunta or legitimately linked third parties.
Depending on the case, processing may be based on one or more of these grounds:
PHPunta may communicate or share personal data, to the extent necessary and reasonable, with:
a. Owners, titleholders or administrators of the properties
When this is necessary to manage the booking, the stay, incidents, authorizations, legal obligations or operational aspects related to the accommodation.
b. Technology providers
Including but not limited to: booking engine, PMS, CRM, hosting, email tools, WhatsApp, forms, analytics, automation, storage, customer service and security.
c. Operational or support providers
Such as check-in personnel, maintenance, cleaning, administration, technical support, insurance, access control or other parties necessary to provide the service.
d. Payment gateways and financial entities
To process payments, refunds, anti-fraud validations or reconciliations.
e. Public authorities or legitimate third parties
When required by law, administrative order, judicial requirement, tax obligation or security duty.
PHPunta does not commercialize personal data as an autonomous business nor transfer it indiscriminately. Any exchange is carried out with criteria of necessity, proportionality and legitimate purpose.
Some technology providers used by PHPunta may host or process information outside the country where the user is located. In such cases, PHPunta will strive to select providers that offer reasonable security and confidentiality standards appropriate to the type of information processed.
Personal data will be kept for the time necessary to fulfill the purpose for which it was collected, execute the contractual or pre-contractual relationship, address any claims, comply with legal, tax, accounting or regulatory obligations and safeguard PHPunta's legitimate interests.
Specific retention periods may vary depending on the type of data and the nature of the relationship with the data subject.
PHPunta adopts reasonable technical, organizational and administrative measures to protect personal data against unauthorized access, loss, alteration, improper disclosure or unlawful processing.
However, no system is completely invulnerable, so PHPunta cannot guarantee absolute security, but it does commit to acting with diligence and reasonable protection criteria.
When the user makes payments through third-party platforms or gateways, sensitive financial information may be processed directly by such providers in accordance with their own terms and policies. PHPunta does not necessarily store all card data or other sensitive banking information, except to the strictly necessary and permitted extent.
PHPunta may send commercial communications related to its services, properties, news, promotions, opportunities or content of interest. The user may request at any time to stop receiving such communications through the enabled means.
The site and services are not directed at minors acting alone in contracting accommodations. When a booking involves minors, it is understood that a responsible adult is acting. If inappropriate processing of minors' data is detected in contravention of applicable regulations, PHPunta will take reasonable measures to delete or regularize the situation.
The data subject may request, in accordance with applicable regulations and within its scope, access, update, rectification, inclusion, deletion, opposition or other applicable rights regarding their personal data.
To exercise such rights, they may contact PHPunta through the channels listed on the site, reasonably verifying their identity.
The site may use cookies and similar tools for technical, analytical, functional and commercial purposes. For more information, the user may consult the Cookie Policy.
PHPunta may update this Privacy Policy when necessary due to legal, technical, operational or commercial changes. The current version will be the one published on the site at the time of consultation.
For inquiries about this Privacy Policy or about the processing of personal data, the user may contact PHPunta through the contact channels published on the site.